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COVID-19 information platform

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Frequently asked questions*

Coronavirus Disease 2019 Basics

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

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How It Spreads

Coronaviruses are a large family of viruses. Some cause illness in people, and others, such as canine and feline coronaviruses, only infect animals. Rarely, animal coronaviruses that infect animals have emerged to infect people and can spread between people.

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How to Protect Yourself

This is a rapidly evolving situation and the risk assessment may change daily. The latest updates are available on CDC’s Coronavirus Disease 2019 (COVID-19) website.

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COVID-19 and Children

Based on available evidence, children do not appear to be at higher risk for COVID-19 than adults. While some children and infants have been sick with COVID-19, adults make up most of the known cases to date. You can learn more about who is most at risk for health problems if they have COVID-19 infection on CDC’s current Risk Assessment page.

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Communiqués and Forms

01 April 2020

Automatic Extension of Motor Insurance Policy

26 March 2020

Notice on Lockdown

21 March 2020

Covid-19: Business Continuity and Response Plan

20 March 2020

COMMUNIQUE Swan General

Wash hand often with soap and water for 20 seconds or use hand sanitizer.

Avoid close contact, put a social distance of at least 1 m apart from others.

Your companion across the confinement, mySWAN app for all your medical claims.

Stay home if you are sick, except to get medical care.

Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.

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