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Swan Group informs stakeholders that it has experienced a cyber security incident on a restricted part of its IT systems and we are of the view that it is reasonably likely that there has been access to data belonging to Swan.
Evidence available demonstrates that customer and policyholder financial interests are unaffected as the incident impacted systems that are separate from our core systems, billing systems, or financial services infrastructure. We confirm that credentials used by our customers and policyholders to access our services remain secure. We further confirm that there has been no encryption of data on our systems nor any disruption of our operations which are running optimally and smoothly.
We have detected a cyber security incident on certain secondary Swan ICT systems, separate from our core operating information infrastructure.
In accordance with our information security protocols, we immediately took steps to contain any potential impact on our systems and engaged cybersecurity experts to assist us in responding to and investigating the incident. While the investigation into the potential impact on data is ongoing, we believe it is reasonably likely that some data has been accessed.
Operations were never disrupted and we continue to service our customers as normal.
This communication mainly serves to inform you of the potential impact of the incident and steps you can take to protect yourself.
We are currently undertaking a detailed investigation, with the support of international experts, into the nature and extent of the data accessed. This may potentially include underwriting and claims information, personal identification, contact details and accounting and portfolio information stored by Swan.
The incident is contained, and we remain vigilant and are closely monitoring all systems. We continue to implement further measures to enhance the security of our network, systems and data.
We are assisted by our experts in this matter and are working closely with the relevant authorities.
We are in the process of offering all interested customers a complimentary identity monitoring service. This service monitors the web, social networks and public databases on your behalf, and based on information you supply to it, helps detect the theft, loss or disclosure of personal and financial information. If your information is found, you’ll be instantly alerted and provided support and guidance on what to do to protect yourself from fraud.
If you would like to access the complimentary monitoring service described above, please reach out to us via the contact details provided below.
We are actively monitoring the internet and have no evidence to date that any data relating to this incident has been publicly disclosed.
While we have no evidence of misuse, we encourage caution as a preventive measure. With incidents like this becoming increasingly common, it is more important than ever to remain vigilant against suspicious activity. Unauthorised third parties may use such information and data to attempt to impersonate you or obtain further information about you.
We recommend that you follow the practices below as good practice to protect yourself:
- be cautious of any unsolicited communications that ask for your personal information or refer you to some web page asking for personal information;
- use strong and different passwords for different online accounts; and
- remain alert to phishing attempts.
Remember that Swan, financial institutions and other similar service providers will never send you an email asking you to click on a link to confirm your bank details or identity. Do not trust such emails, even if they look genuine.
If you would like to access a complimentary membership for the above-mentioned services, please reach out to us via the contact details provided below.
We take the responsibility of safeguarding your personal data seriously. If you have any questions in relation to this incident, we kindly request that you contact us on or queries@swanforlife.com. A member of our dedicated team will respond to you as soon as possible.
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