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HOME-OWNERS

The rainy season in Mauritius usually runs from December to April. Here are recommendations/good practices as to how to react to a flood or water accumulation at home.

BEFORE THE FLOOD HITS:

• Clean drains, downspouts, catch basins, and gutters to avoid any risk of water accumulation.
• Store all sensitive equipment and belongings, including outdoor furniture, under cover.
• If your home is in a flood zone, keep your furniture above ground level.

DURING THE FLOOD:

• Move valuable belongings to an upper floor, if possible.
• Turn off electrical power if it is safe to do so.
• Do not touch electrical appliances if you are soaked.

AFTER THE FLOOD:

In case of loss or damages:

• Take photos showing the extent of loss or damage and remove water and mud from your premises.
• Advise us as soon as possible by calling us on 2073500.

HOW TO SUBMIT A CLAIM:

• The claim form can be downloaded from our website at the following address:https://www.swanforlife.com/en/useful-links/make-a-claim/claim-notification-non-motor-insurance 
• Make a list of all damaged items.  List separately the house, contents and equipment.
• Submit a copy of the statement made to the police.
• Submit all pictures taken showing the extent of damage.

CAR-OWNERS

The rainy season in Mauritius generally runs from December to April. How to protect your vehicle from flood damage.

BEFORE THE FLOOD HITS:

• Move your car to a higher level as water collects in lower areas first.
• Secure your vehicle and lock it up properly to prevent loss or possible damage.
• Avoid parking in areas prone to floods.

DURING THE FLOOD:

• Avoid driving during heavy rains due to limited visibility and difficulty estimating water depth. This could cause damage to your vehicle.
• If you are suddenly caught in a flooded area, turn back if possible.

AFTER THE FLOOD:

If your vehicle has suffered damage:

• Submit all pictures taken showing the extent of damage to your vehicle.
• Advise us immediately by calling us on 207 3500.

HOW TO SUBMIT A CLAIM:

• The claim form can be downloaded from our website at the following address:https://www.swanforlife.com/en/useful-links/make-a-claim/claim-notification-motor-insurance
• Indicate the registration number of your vehicle.
• Submit a copy of the statement made to the police.
• Submit all pictures taken showing the damages to your vehicle.