FAQ

What do I do when a policyholder dies?

• Complete the claimant declaration form
• Attach the supporting documents: death certificate, cause of death and the affidavit if already available
• The succession must sign the consent form if an inquiry is requested

What do I do when I or the policyholder becomes disabled?

• Complete the claimant declaration form
• Attach the supporting medical reports
• Sign the consent form authorising us to ask the medical attendant to complete the total and permanent disability questionnaire

What do I do if I am retrenched? 

• Send us an email
• Attach the letter received from the human resources officer of the company, giving reasons for retrenchment

What do I do if I want my pension benefits to be credited to another bank?

Send us an email with a copy of the bank account evidence.