Do you cover pre-existing medical conditions?
There is no guarantee that claims will be settled if there is a suspicion that the illness arose from a pre-existing condition.
Who do I contact if I have a medical emergency?
All medical expenses must be approved by Europ Assistance Worldwide Services (South Africa) Limited at the time they are incurred. If the expense was not approved, then we will only pay a maximum of Rs. 10,000 for any one illness or injury.
If you have an emergency contact Europ Assistance’s 24-hour contact centres:
Tel: + 27 11 9918410
Fax: + 27 11 3883544
Do you cover optical and dental expenses?
Emergency optical and dental payments are limited to Rs. 2,000, unless payment is for treatment arising from an accident, or external, visible injuries caused by violence.
Are there exclusions to the policy?
The main exclusions are:
Our Travel & Assistance policy contains other exclusions. Please read your insurance book carefully so you fully understand the cover and these exclusions.
How do I make a claim?