What to do in the event of a complaint?
Seek resolution by the Department dealing with your query/claim.
If you are disappointed with any aspect of our products/ services, please write or contact the Complaints Coordinator with full details including the Policy and/or claim number at the following address: -
The Complaints Coordinator
If you remain unhappy with the outcome, you may write to The Financial Services Commission.
Note: The Financial Services Commission will only entertain complaints to the extent that you have given us the opportunity to resolve the matter directly.
What will happen if you complain ?
Note: Our Company will address your complaints free of charge.